Shipping policy

Shipping Policy

Thank you for choosing Otter Play. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so your kids can dive into their pool and beach adventures without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible kids' swim trainer vests, anti-fog swim goggles, dive toys, hooded beach ponchos, and aquatic accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each swim vest, goggle set, and dive toy kit undergoes safety buckle latch testing, buoyancy insert checks, lens anti-fog seal audits, and moisture-resistant packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal summer freight volume peaks, and courier parcel handling.

4. Protective Hygienic Packaging & Order Tracking

To safeguard anti-fog goggle coatings and neoprene fabrics from transit moisture, scuffs, or dust, all Otter Play products are sealed in protective poly-pouches and rigid blister cases inside reinforced corrugated cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Otter Play is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.