Contact information
Contact Us
If you have questions regarding our swim vest weight sizing charts, AS/NZS 1900 flotation aid guidelines, anti-fog goggle care, chlorine rinsing maintenance, order status, shipping, or returns, our customer concierge team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Otter Play |
| Website: | otterplay.shop |
| Email: | support@otterplay.shop |
| Phone: | +61 416 723 829 |
| Business Address: | 18 Maroochy Waters Drive, Maroochydore, QLD 4558, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to children's aquatic hygiene standards, chlorine/saltwater contamination inspection workflows, and specialized warehouse receiving procedures, please do not dispatch returned swim vests, goggles, dive toys, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.